John DineenThe Importance of Testing and Refining your Customer Care Flow for Each MarketTo paraphrase the famous lawyer, Johnny Corcoran “If the flow doesn’t fit, you must re-fit”.Feb 17, 2020Feb 17, 2020
John DineenPubble Live Q&A — Alternative to CoverIt Live?TLDR: Pubble is a better product than CIL, shifting over is a no brainer.Jan 28, 2019Jan 28, 2019
John Dineen5 Reasons why you should Live Blog your next EventThe truth is that we kind of fell into powering live blogs. 12 months ago we didn’t offer a live blogging app.Mar 13, 2017Mar 13, 2017
John DineenIntroducing FREEA couple of days ago, we announced our pricing plans for 2017. Getting our pricing right is something that we have focused on a lot over…Jan 23, 2017Jan 23, 2017
John DineenPubble version 1.3 — What’s included?It’s been a busy Christmas period for Pubble in more ways than one. If question volumes are a proxy for conversions (and they are!) then…Jan 6, 2017Jan 6, 2017
John DineenGeneration “S” and the Trend to MessagingIn this post, I am going to take a look specifically at ‘Generation S’ and how this impacts online customer support. I am a co-founder and…Feb 2, 2016Feb 2, 2016
John DineenPubble: Live Chat or Real-time Messaging?Since we pushed Pubble Messenger live just over a month ago, we seem to spend our days in conversations that start with:Sep 15, 20151Sep 15, 20151
John DineenGo to Facebook or Twitter to Comment — seriously BBC?The trend for publishers to outsource commenting (reader engagement) to Facebook and Twitter is baffling. Agreed that no one wants to end…Jan 14, 2015Jan 14, 2015
John Dineen5 Tips to Building an Awesome Community on Your WebsiteLast year I wrote a blog post for a small social media “un-conference” titled: ‘F**k Facebook & Twitter. It’s time to reclaim your…Dec 19, 2014Dec 19, 2014
