John DineenThe Importance of Testing and Refining your Customer Care Flow for Each MarketTo paraphrase the famous lawyer, Johnny Corcoran “If the flow doesn’t fit, you must re-fit”.9 min read·Feb 17, 2020----
John DineenPubble Live Q&A — Alternative to CoverIt Live?TLDR: Pubble is a better product than CIL, shifting over is a no brainer.3 min read·Jan 28, 2019----
John Dineen5 Reasons why you should Live Blog your next EventThe truth is that we kind of fell into powering live blogs. 12 months ago we didn’t offer a live blogging app.3 min read·Mar 13, 2017----
John DineenIntroducing FREEA couple of days ago, we announced our pricing plans for 2017. Getting our pricing right is something that we have focused on a lot over…4 min read·Jan 23, 2017----
John DineenPubble version 1.3 — What’s included?It’s been a busy Christmas period for Pubble in more ways than one. If question volumes are a proxy for conversions (and they are!) then…4 min read·Jan 6, 2017----
John DineenGeneration “S” and the Trend to MessagingIn this post, I am going to take a look specifically at ‘Generation S’ and how this impacts online customer support. I am a co-founder and…3 min read·Feb 2, 2016----
John DineenPubble: Live Chat or Real-time Messaging?Since we pushed Pubble Messenger live just over a month ago, we seem to spend our days in conversations that start with:5 min read·Sep 15, 2015--1--1
John DineenGo to Facebook or Twitter to Comment — seriously BBC?The trend for publishers to outsource commenting (reader engagement) to Facebook and Twitter is baffling. Agreed that no one wants to end…2 min read·Jan 14, 2015----
John Dineen5 Tips to Building an Awesome Community on Your WebsiteLast year I wrote a blog post for a small social media “un-conference” titled: ‘F**k Facebook & Twitter. It’s time to reclaim your…3 min read·Dec 19, 2014----