There is listening, there is acknowledging, and there is dialog.
Jim Coursey

Read your reply. It effectively but wrongly infers that the only alternative to apologizing is to ignore the other or to go on the defense. That attitude creates the idea that there is always something to apologize for whenever hurt is felt within an exchange. But even kids can learn that within that approach they are able to use crocodile tears to exploit others and get unjustified attention.

Example of this silliness: 
D. J. Trump: I am so hurt that you called me a racist.
Ordinary Joe: Oh, I am so sorry Mr Trump. How thoughtless of me!

Some things sometimes have to be said.

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