The UI has changed — apologies for the confusion. We hope to get our articles updated soon.
In the meantime, there’s now a link that says ‘Specify response path’ at the bottom right below ‘word or phrase’. Click that and you’ll be able to place a response path there.
John here at Flow XO! Thanks for including us. Would you mind correcting some things in the matrix, we now have these features:
Live Agent Support: https://support.flowxo.com/article/150-messaging Variables Tracking: https://support.flowxo.com/article/141-attributes Default Analytics…
The way this example flow is put together, it’s initiated by the user. But it is absolutely possible to set attributes whenever you want in a flow.
You can also modify the flow so that you ask them if they want to be contacted back in the bot or by email, then take an email address and respond to the customer on that address instead.
Something sounds amiss there — did you implement the part in the tutorial where you have to add an extra action to your other flows?
If you’re still stuck, would you mind getting in touch with support?
No, at the minute all broadcasts go out immediately once your trigger happens. You can use our wait service to wait until a certain date/time, but that would be a UTC date/time rather than individual to the receiving user. But we’ll be seeing how we can improve this in the future.