Johnny RosaThe Coronavirus Contact Center Solution for Overwhelmed Agents: Visual IVRCrisis scenarios require fast, easy access to critical information. Visual IVR delivers the information we’re all looking for with a rapid…Mar 5, 2020Mar 5, 2020
Johnny RosaThree Benefits to Contact Center AutomationImproving contact center interactions will have a critical impact on enterprises in 2018Apr 2, 2018Apr 2, 2018
Johnny Rosa3 Reasons Retail Needs Visual IVRVisual IVR provides immediate solutions, passionate users, and transformative technology for retailers.Mar 21, 2018Mar 21, 2018
Johnny RosaWhat Omnichannel Means for Customer CareThe hottest buzzword in customer care is a bit vague. Let’s figure it out.Mar 21, 2018Mar 21, 2018
Johnny RosaA New Dawn for Dynamic Customer CareVisual IVR On-Demand is transforming CX while improving the bottom line.Mar 21, 2018Mar 21, 2018