John Paul Ungarn = not helpfulOver our careers, we read and/or have written hundreds of survey research reports and base lots of important decisions on them. I am not…Mar 30, 2023Mar 30, 2023
John Paul UngarCreativity outside of work makes you a better design leaderA few years ago a team member asked me a simple question that stuck with me and changed my career. The question was “John, what do you do…Mar 21, 2023Mar 21, 2023
John Paul UngarThe shelf-life of user-insightsA few years ago I was watching an episode of the popular British TV show, QI, when I had a realisation. For those who haven’t seen it, it’s…Mar 14, 20231Mar 14, 20231
John Paul UngarMelb UX Leadership Meetup — Hiring and Being HiredEarlier in the week we had our latest meet up for the Melbourne UX Leadership group. The topic was a popular one. It was all about hiring…Aug 18, 20161Aug 18, 20161
John Paul UngarI want you to challenge usWorking in user-centred design as a design leader I get a lot of people coming to me with ideas. I love it when people come to me really…Jul 11, 2016Jul 11, 2016
John Paul UngarSportsbet UCD Principle: Make It Work EverywhereOur customers can be in all kinds of places when they want to place a bet. This could be at home, down the pub, at the track or somewhere…Jul 5, 2016Jul 5, 2016
John Paul UngarSportsbet UCD Principle: Make it AccessibleEveryone who wants to use our service should be able to use it. The more customers who can use our service the better, so lets not lock any…Jul 5, 2016Jul 5, 2016
John Paul UngarSportsbet UCD Principle: Understand the ContextUnderstanding the context of our customers has always been important, but in the age of mobile it is even more important.Jul 5, 2016Jul 5, 2016
John Paul UngarThe way to customer-centricity is through people’s belliesPart of the mission for the DRUX (Design, Research & UX) team is to increase the maturity of Sportsbet in terms of customer-centricity…Jul 4, 2016Jul 4, 2016
