Why We Write Tickets
Published in
2 min readMay 4, 2017
Shared with my team the other day in Slack …
Why we write tickets
- So if we get sick, a teammate can help us out
- To help us decompose our work into small pieces
- As a placeholder for a real-life conversation
- To keep track of how we resolved the issue
- To make our standups effective
- To point out dependencies
- To reflect on the mix/makeup of our work during retros
- Self-discipline. Don’t take on too much. Try to do one thing at a time
Why we DON’T write tickets
- To track our time
- To compete with other team members
- To show managers we’re busy
- To make managing people possible
- To report status, or % complete
- Because Jira is fun to use
- External discipline
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