…t your metrics, doing customer development interviews is the best way to get that qualitative data. I wish I had done more. I wish the ones I had done were more structured and less biased. I had a positive relationship with most of our customers because I was present. Most of them would have jumped at the opportunity to help make the product better.
When I wasn’t trying to figure out how to prioritize between the two products, I was spending most of my time responding to customer fires, feature requests, and general confusion as to how to use the products. By the end, we were working on a third product as an integration with our API.