An Overview from the Outside

Firstly, and before I get started, I was discussing the upcoming class (thru DesignLab, called UX Academy) and current career predicament with a friend and colleague who is in the same boat, and she reminded me that we have, in essence, already been doing these things for many years. In inital meeting with clients, whether on our own or with an agency where we were employed, the questions start to get asked about the product that was to be developed, or reworked to be made better. We were already thinking of the best process to accomplish the goals set before us, once we had all the information from the “stakeholder.” And even though we were’t calling them “end users” we were still identifying and putting ourselves in the shoes of who our clients were trying to reach/acquire/whatever.

Then as I was reading through all the pre-course work about User Experience and User Interaction Design, I began to see that she was right. And moreover, while the terms “UX” and “UI” are only about 5–10 years old, the roots have been around for as long as design itself.

This gave me optimism, for as I was technically in a positon with the title UX/UI Designer, I found that even though I had a design background, I was learning it as I was going along about the process of UX. I was lucky to work under the supervisor I did because she knew a lot and was happy to impart all the knowledge that she had.


Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.

— Antoine De Saint-Exupery


So wait, why am I even taking this course you may ask? Aside from the fact that one should never stop learning, I found I wanted the real deal. I wanted all the knowledge, and wanted to know how to do all the things and, most importantly, have the confidence in myself and that knowledge to move forward through the career pivot I was in.

So as for an overview, I think I already know that. I have been a designer (of one kind or another) for almost 15 years. I don’t want to spout back the things I have read up until this point. What I want is to be able to quickly give an overview on UX when asked (say by a client), but then get started on what they want, why I’m there, what we’re going to make together. Let’s get started because I have this knowledge now, that’s why you hired me. I know it all. Just now from the inside.

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