Quit measuring employee engagement
Claire Lew
60331

I’ve always liked the quote “Not everything that can be counted counts, and not everything that counts can be counted”

When coaching, I use the example “how do you measure that I’m smiling when on the phone with Customers?”

Tom Peters touches on some of this measurement obsession when he states ‘soft is hard, hard is soft’

He’s referencing the often downplayed, soft skills and pointing out that our organizations actually owe far more of our success to these ‘soft’ skills vs the hard skills / metrics.

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