In the middle of 2018 the team was suffering the consequences of my apathetic approach to stakeholder management.
I wrote this while reflecting on my scrabble to work out what was going wrong and why (hint: poor communication).
It’s written with the full benefit of hindsight as an instructional note to my future self, and published here in the hope you also find it useful.
Communicating effectively with the people who have a vested interest in your project is important. Doing that across your organisation can be expensive.
Effective communication requires a time commitment. As a lean team balancing research…
It’s my job to look after a team who work on new product development. We’re a group of designers and software engineers who work alongside specialists in innovation, acquisition and product strategy in Foundry, Redgate’s research and development division. It’s our responsibility to come up with the next multi-million dollar revenue product for our company.
I’ve written previously about engineering in new product development, now I’d like to explain how the role of a designer helps bring a new product to life and cover the nuances of design in this context.
The work of a designer is to rationalise. At…
As I was out picking up a new drill this weekend, I couldn’t help but laugh to myself as I remembered a quote we regularly refer to as we carry out our research projects:
“people do not want a quarter-inch drill, they want a quarter inch hole.”, Theodore Levitt
It’s one of the many nudges that we use in Foundry (Redgate’s Research and Development division) to keep learning until we’ve properly understood what our customers ultimate desired outcome is so we can design the right product.
Back at home, my tools usually end up strewn across the house — both…
Several years ago I was introduced to UserVoice, the online forum that enables direct contact with users, allowing you to collect their feedback and build the features they vote for. At the time I had a very poor line of communication with users, so when I joined Redgate and started using UserVoice regularly, I was blown away.
If you haven’t got a clear line of communication with the people who use your product, it is the place to start (go — go now!). …
Like most students I had to keep myself from drowning in debt at every opportunity, and each summer I took on a summer job. One summer I found myself working at Virgin Money, a job I took because it started soonest, paid the most and lunch was free. As it happened, I ended up learning a skill I still rely on to this day as a UX Designer; being able to start a conversation from nothing with someone I know very little about.
As a “Customer Service Representative” at Virgin Money, it was my job to help people through their…
This post is part two (here’s part one, “why?”) about what we learned switching to Lean UX.
In this part I talk about the process behind creating the process — putting the framework together, introducing it to the team — as well as the benefits. It will be useful if you’re sold on Lean UX, but wondering just how to get your team onboard.
It’s one thing to read a book and want to implement Lean UX, but it’s another to roll it out with your team. In the example I was talking about in the prequel to this post…
If you’re working in an agile multi-disciplinary development team and starting to find the limits of ‘sprint 0’ for UX design, read on.
This post details my experience along with my recommendations when considering a move to Lean UX.
I’ve always been pretty happy with my approach to UX design; taking chunky ‘epics’, discovering user pain, designing creative solutions and then cutting the design up into sprint-sized pieces to feed the development machine. Eight weeks later, the full design for the epic has been implemented.
That approach to UX — my typical approach for the last 4 or 5 years…
This post originally preceded a talk of the same name, given at the UX Cambridge conference in 2015.
Building a good product takes more than just having a user experience (UX) designer or two. It takes a whole development team and guess what? Your team might not need a UX Designer for everything UX-related.
Seems like an odd thing for a UX Designer to be telling you, doesn’t it?
UX Designers come in many flavours, with varying competencies, each subtly different from the last. …
Finding participants; qualifying them; designing sessions; running sessions; compiling data. These are all things that have to be done as a part of user research, and they’re all time consuming. If you’re a specialist in research, that’s just life. But what if you’re a UX Designer with broader responsibilities?
As part of a multi-disciplinary project team working (mostly) on a single product, UX is my responsibility, but as much as I would like it to be, my time can’t be dedicated solely to user research. …
Leading the research and design of new products @redgate.