American Airlines Refund Policy $(1–716–791–(9668)*

Eliana Jonsone
4 min readJun 14, 2024

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American Airlines Refund Policy
American Airlines Refund Policy

When it comes to air travel, understanding the refund policy of your chosen airline is very important. Whether it’s a sudden change in plans, a cancellation, or another unexpected circumstance, knowing your options can save you a lot of stress and money. American Airlines, one of the world’s largest airlines, has a comprehensive refund policy designed for a variety of situations. This blog will walk you through the most important aspects of American Airlines’ refund policy and make sure you’re up to date before booking your next flight.

Overview of American Airlines Refund Policy

The American Airlines refund policy can be complicated to understand, but before you book, make sure you know these important details.

You won’t need to take any more action to receive a complete refund to your original mode of payment if you cancel any tickets within 24 hours of booking and at least two days before departure.

American Airlines tickets purchased in basic economy are never refundable unless they are canceled within the 24-hour booking window.

By using the airline’s term “Flexible tickets” to narrow search results, you can reserve a refundable ticket right away.

No matter the class, an American Airlines nonrefundable fare cannot be refunded unless:

The flight itinerary was altered by more than four hours.

The traveler’s friend or fellow passenger has passed away.

The passenger’s capacity to travel is impacted by military orders.


Should any of the aforementioned situations occur, you will qualify for a reimbursement from the airline in the form of a travel credit (more on this later).

Generally speaking, you have to cancel the reservation for the relevant passengers before you can proceed with the reimbursement process. Each ticket must have a separate refund request made in a record locator.

Types of Tickets and Refund Eligibility

  1. Non-refundable tickets

Non-refundable tickets are usually the cheapest fare options. However, they have strict rules:

Cancellation Fees: If you cancel a non-refundable ticket, you may be charged a cancellation fee. The remaining value of the ticket (after deducting fees) is usually awarded as a travel credit that can be used for future travel within one year of the ticket issue date.

Exceptions: Refunds may be made for non-refundable tickets in cases of extreme hardship or significant flight plan changes. It is best to contact American Airlines directly to discuss your situation.

2. Refundable Tickets
If you cancel before the departure of your flight, you can receive a full refund on your refundable ticket, giving you more flexibility. Although these tickets are more costly, they can save you money if your travel schedule needs to be adjusted.

No Cancellation Fees: Refundable tickets are a safer alternative for travelers with unpredictable schedules because they do not incur cancellation fees, in contrast to non-refundable tickets.

3. Award Tickets
The refund policy is a little different if you used AAdvantage miles to buy your flight:

Refunds: If you cancel an award ticket with American Airlines, you can get your miles back into your account, but there may be a cost.
Close-In Cancellations: Make sure to budget for additional fees if you need to cancel close to the departure date.

How to Request a Refund

Requesting a refund from American Airlines:

  1. Online Refund Request: The easiest way to request a refund is through the American Airlines website. Go to the “Refunds” page and enter the necessary information, including your ticket number and passenger details.
  2. Contact Customer Service: If you prefer to speak with a representative, you can call American Airlines Customer Service at 1–716–791–9668. They can help process your refund request and provide additional information.
  3. Refund Time: After submitting a refund, American Airlines may take up to seven business days to process and approve it. The actual time it takes for the refund to appear in your account may vary depending on the payment method.

Tips for a Smooth Refund Process

  1. Keep records: Keep copies of your tickets, receipts, and all correspondence with American Airlines. This can help resolve issues during the refund process.
  2. Act quickly: The sooner you request a refund after deciding to cancel your flight, the better. Delays can complicate the process and reduce your chances of receiving a full refund.
  3. Check your ticket type: Please check the related refund policy before purchasing your ticket. Choose refundable tickets if there is uncertainty in your travel plans.

Contacting American Airlines

For questions or assistance with refunds, please contact American Airlines Customer Service at 1–716–791–9668. Their representatives are available to help you with your questions and make sure you understand your options.

Final Thoughts

Navigating any airline’s refund policy can be difficult, but being informed is the first step to a hassle-free experience. American Airlines offers different refunds depending on the type of ticket and the circumstances of the cancellation. If you understand these policies and know how to request a refund, you can travel with more peace of mind knowing that you are prepared for any changes. Remember, if you have specific questions or need immediate assistance, always contact American Airlines directly at 1–716–791–9668. Have a safe trip!.

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Eliana Jonsone
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Meet Eliana Jonsone, your dedicated travel agent specializing in all American Airlines services.