Wearables: Detailed Analysis

We used our Responsible Banking Framework to perform an analysis of this scenario.

Summary

Figure 1: Summary of Analysis, responsible Banking Framework, Trust Me If You Can (2019)

Opinion

Employee productivity and management with wearables and hyper-personalized assistants has the potential to be a powerful tool that benefits both management and staff. However privacy and respect of the individual is paramount — the technology should not closely monitor staff to the extent David has done.

To do, doing, and done: Don’t get stuck in the middle!

A good litmus test here is “would I feel comfortable doing this task, if a real person were looking over my shoulder?” The answer to this question for many of David’s actions would generally be “no” — e.g. monitoring Oxycontin levels and facial expressions. Conversely, if we adopted a design principle for David that were to ask “would I feel comfortable with a real person seeing the beginning or outcome of this task?” — i.e. my “to-do” list or “done list”, this would more closely align David’s actions to a normal colleague in the office — and that feels more natural. This principle would help us identify the aspects of David’s working protocol that apply to interactions at the “to-do”, “doing”, and “done” phases of a task, and reduce or eliminate AI tasks associated with monitoring the “doing”.

This technology should be used to augment human decision-making on tasks, provide positive reinforcement for certain behaviors, and take over more routine responsibilities in an office — on an opt-in or opt-out basis only.

What do you think? Do you agree? Have we missed something? Consider the highlighted issues below and join the discussion.

Opportunities

Figure 2: Opportunities at stake, Responsible Banking Framework, Trust Me If You Can (2019)

Technology Trends and Data Used

Figure 3: Technology Trends and Capabilities, Responsible Banking Framework, Trust Me If You Can (2019)

Figure 4: Known Data Universe, Responsible Banking Framework, Trust Me If You Can (2019)

Potential Risks or Harm

Figure 5: Potential Risks, Responsible Banking Framework, Trust Me If You Can (2019)

Figure 6: Potential Harm, Responsible Banking Framework, Trust Me If You Can (2019)

Capability To Mitigate Risk and Harm

Figure 7: Capability to Mitigate Risk and Harm, Responsible Banking Framework, Trust Me If You Can (2019)

End of the sample analysis.

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