After a weird conversation with the first user utilizing our web chat support tool, I reflected and concluded with some thoughts to remind myself of the influence we have with others and how important it is to lead by example. I’ve decided to share them as I thought it might be valuable for some readers.
To provide you with the full context, I’m sharing the full transcript of the conversation. The parenthesis words are my comments to clarify the context for you:
User: what does this cost? (to join our community)
Me> Hi there! This is Jose
Me> It is FREE
User: How do you pay for food?
Me> I do not understand your question.
Me> What food are you talking about?
User: what is your business model, you are listing a bunch of meetings on IH I am trying to determine how you make money (referring to revenue model instead of the business model)
User: I’ll be happy to answer you in one of our calls ;)
Me> Even on a 1:1 meeting if you want
User: there is never any charge?
User: how do you personally make money? Are you nigerian prince?
Me> We are building our Minium Viable Community
Me> Once we have this we’ll start charging
User: what does that mean?
User: Ah, so I am the product
Me> We’re building a community of early-stage tech founders to help them develop their ventures thanks to a better understanding of startup methods and best practices with mentors and P2P advice
User: how do you personally make money now?
Me> I’m sorry but that is none of your business ;)
User: Perhaps but it bears on your ultimate motivation.
Me> If you are interested in our FREE help I’ll be very happy to help you, and the other mentors too
Me> It depends on the kind of motivation as human being you have
user: When they say “It is Free” ask Who is Paying? Lee Kuan Yew
Me> There are 3 kinds (of human motivations)
Me> one is about money
Me> but not the other 2
Me> I can explain to you about human motivations in our calls
User: clearly you are a very private person and I have asked an embarrassing question. I will keep your group in mind for future use. …
Last Thursday, I was lucky to interview Warren Schirtzinger during a live webinar, one of the co-creators of the “Chasm” framework in the 80s, later polished and popularized by Geoffrey Moore in the book “Crossing the Chasm”.
During the interview, Warren explained clearly how people’s behavior affects our innovations and new product adoption. He provided valuable tips to help us grow with our innovations, crossing the famous “Chasm”. Keep reading for an introduction to the “Chasm” and the key takeaways of the interview.
Every time we introduce a new innovative product in the marketplace, it faces adoption challenges related to human behavior and psychology. The “Chasm” framework represents the statistical distribution of different social profiles while facing the adoption of innovations. It is only valid for innovations solving problems in a completely different way that makes people face new learnings if they want to use the new product. …
I’ve launched a Twitter poll to see what people think is the best approach while developing new products/services. The poll has been featured among people with startup or entrepreneurial interests.
After looking at the results, I was surprised. To be honest, I was expecting a 65–70% for the “people buy progress” approach. So far from the results! Right now, it’s 47% for “people buy progress”.
After reflecting on it, I’ve come to two potential reasons for these results. On the one hand, probably not everybody understands what do I really mean with the question. …