José DíazRedesigning the Customer’s Banking On-boarding Experience in a Digital WorldYou have the power of a financial institution in the palm of your hand with your smartphone. Digitalisation is transforming financial…May 12, 2016May 12, 2016
José DíazHow Customer Service will separate the Winners from the Losers in FinTech in AsiaCS is changing rapidly from the traditional outsourced call centre to a strategic high-touch multi-channel to engage with customersFeb 15, 20161Feb 15, 20161