José DíazRedesigning the Customer’s Banking On-boarding Experience in a Digital WorldYou have the power of a financial institution in the palm of your hand with your smartphone. Digitalisation is transforming financial…11 min read·May 12, 2016----
José DíazHow Customer Service will separate the Winners from the Losers in FinTech in AsiaCS is changing rapidly from the traditional outsourced call centre to a strategic high-touch multi-channel to engage with customers9 min read·Feb 15, 2016--1--1