Joseph KayinUX CollectiveUsers don’t come firstIt’s pretty common for people working in product or UX teams to talk about “user advocacy” and “putting users first”. But what does this…5 min read·Jul 18, 2018--2--2
Joseph KayinUX CollectiveThe problem with NPS benchmarkingNet Promoter Score is a type of survey used to measure customer loyalty. A lot of companies use NPS, so it’s seen as a good way to…5 min read·Jul 11, 2018----
Joseph KayinDesigning LystWhy user researchers should care about sample sizeUser researchers often find themselves having to defend small sample sizes in their research.5 min read·Feb 20, 2018--2--2
Joseph KayinDesigning Lyst3 presentation lessons from Jam London 2017I think presentations skills are under-appreciated. They’re seen as a nice-to-have, rather than a must-have.5 min read·Nov 17, 2017----
Joseph KayinDesigning Lyst7 mistakes in 1 survey questionI’ve always found it useful to see examples of how not to do something. You learn a lot from your own mistakes, so it’s even better if you…7 min read·Nov 9, 2017----