Joseph KayinUX CollectiveUsers don’t come firstIt’s pretty common for people working in product or UX teams to talk about “user advocacy” and “putting users first”. But what does this…Jul 18, 20182Jul 18, 20182
Joseph KayinUX CollectiveThe problem with NPS benchmarkingNet Promoter Score is a type of survey used to measure customer loyalty. A lot of companies use NPS, so it’s seen as a good way to…Jul 11, 2018Jul 11, 2018
Joseph KayinDesigning LystWhy user researchers should care about sample sizeUser researchers often find themselves having to defend small sample sizes in their research.Feb 20, 20182Feb 20, 20182
Joseph KayinDesigning Lyst3 presentation lessons from Jam London 2017I think presentations skills are under-appreciated. They’re seen as a nice-to-have, rather than a must-have.Nov 17, 2017Nov 17, 2017
Joseph KayinDesigning Lyst7 mistakes in 1 survey questionI’ve always found it useful to see examples of how not to do something. You learn a lot from your own mistakes, so it’s even better if you…Nov 9, 2017Nov 9, 2017