Most importantly to the person receiving them.
Have you ever been in a conference, work meeting, one-on-one conversation and the overwhelming frust-usion (frustration meets confusion) feeling of “What the heck did they say?” comes over you?
Don’t point if they are standing near by! LOL
We’ve all experienced the receiving end of someone’s unclear, confusing, or incomplete message. It’s frustrating. In fact, human nature reacts to missing information or unclear information in the same way.
When we don’t have the complete picture our brains HAVE TO input its own interpretation of what “should have been said”. It’s like a missing set of rails of a railroad track. Without filling in the missing tracks the train (message) derails its intent.
In other words….We make ASSUMPTIONS.
Unfortunately our assumptions, while not our faults, are typically incomplete themselves.
Probably one of the most vital pieces of a solid team is:
Something I’ve recently learned, tested, and seen tested many times over since joining the Dale Carnegie Team is….People think in pictures.
Whether we are visual, auditory, reading/writing, or kinesthetic learners if we can put something into a picture we can visualize, then it will stick. This is something we do in our Memory Building Stack piece of the Dale Carnegie Programs, and it equips participants with a new skill to apply in the real world that same day. Participants leave with am time tested, memory builder skill applicable to remembering anything in business and life.
Imagine if we didn’t “paint the picture” for others when we spoke, coached, inspired, or taught. What’s at stake without a picture being associated to our messages?
Highly successful teams are a phenomenon in our eyes. We’ve heard this regarding teams who are on the track to claiming victory, “They’re firing on all cylinders!”.
Their secret…Effective Communication.
Take for example the Philadelphia Flyers comeback over the Boston Bruins during the 2010 series. Flyers were down 0–3 in the 7 game series then it starting firing for them. They came back to win 3 straight games taking it a decisive game 7. In game 7, the Bruins took a demanding 3–0 lead. Do you think the Flyers sank their heads to just go home and face the off season? Of course not!
You already know the ending of this story because you’ve seen it over and over again. They overcame the Boston 3 point lead to win the game and the series!
You can see the Flyers communicating more on the ice. The coaches on the bench were not shying from the opportunity to over communicate either. You know those locker room talks included a message painting the picture of winning, conquering the other team, and hoisting that championship trophy over their heads while the crowd let out a deafening cheer.
When the speed of a situation is at its peak, the environment is chaotic, and its so loud you could get lost in broad day light, holding a GPS with full signal, Effective Communication brings everyone back together in the same focused cadence. It’s the key ingredient to real human connections in our solid team. Without it, we are lost, forced to find our own path to what we think (assume) is the right way, and more times than not we find only frustration instead of victory.
Same can be said for all of our human relationships. Whether if its our spouse, children, friends, or coworkers we all can achieve a little more, a little faster, when the communications are flowing effectively. Just ask my wife about the differences between me bringing back all of the items she requested from the store vs. only half of them… LOL
Ok. So far we’ve talked about:
Leadership in Part 1
Respect in Part 2
Effective Communication in Part 3
What I’ve found is if you exercise all 3 of these and make them about who you are as a person, then you’ll organically demonstrate the most important part of any solid team member.
Think for a moment someone you know, or have known, that is someone you like, trust, and enjoy being around.
Do they demonstrate humility?
They sure do. The people we tend to follow on social media the most, answer their text or calls immediately, and recommend others to are usually the ones who have something I think of as organic humility.
It just comes out naturally from them because they are exercising good Leadership skills, Unconditional Respect, and Effective Communications skills in their People Skills while playing a role on or leading a solid team. Something Mr. Dale Carnegie put into an adult learning curriculum 105 years ago that stills delivers results today.
I want to thank you for investing your time in to reading this series and for investing in yourself. These few nuggets were things of observation of some incredible people doing incredible things, and I hope they serve you in your journey as needed.
If you want more information about the inspirational environment I’ve experienced these from, then feel free to hit me up at your choice of these below.
I look forward to connecting with you in the future.
Sharing is caring so enlighten someone’s day today by sharing. I would be honored to play a part.
To Your Success,
Talent Development Specialist