The Age of Self-Serve is Coming to an End
Alex Bunardzic
14510

I think its important to note that the costs of services when they required human operators as you listed (elevators, phone switch boards, telegraphs, and the alluded to travel agent) was much higher and led to those services being restricted due to cost.

Your travel argument in general is particularly weak because you can still pay for and have the type of service you describe if you are willing to shell out more money, but the lowered price point due to lower operating costs means more people can travel than ever before if they are willing to do some of the work themselves.

I do agree that a wider use of software bots will improve things further for people who utilize them, but I think the initial picture you paint is incorrect.

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