Talks a lot about conflict resolution. Designs at Pivotal, pets dogs.
ll also cover how this idea shouldn’t be applied at all times because it can harm …to apply that idea — if you’re like me, you’ll find it will resolve most conflict before it starts. And, in a fun plot twist, we’ll also cover how this idea shouldn’t be applied at all times because it can harm underrepresented folks if we aren’t careful.
…is, cliches that don’t necessarily connect to anything she has ever expressed concern about before. If I challenge anything that doesn’t make sense to me, she gets defensive and insists she has a right to her beliefs, just as I do. Never mind that her beliefs — or at least the electoral consequences of them — directly harm me and people like me.
Blueprinting is about the backstage (and behind-the-scenes) of your business and how that backstage ties to the customer’s experience. Whether you are seeking deeper understanding of the experience your organization has created, or a …
…. It is important to understand the difference between the two, and how they compliment each other. Journey mapping is about a front stage lens through which to better understand and empathize with the customer’s experience.
…s a deep understanding of the makeup of the organization that builds the stage for that experience. Blueprinting is not about documenting the customer experience. It uses the customer experience as starting point, and unpacks it to expose how the organization supports that journey.
Which is why I’m going to keep nagging you, my dear friends and co-workers. I’m going to encourage you to spend time with your friends, to stop messaging our team at night, to go outside and spend time in the redwoods or at the coast. I’m going to remind you that work matters, but in the scheme of things, it kind of really doesn’t. …
Burnout is a real thing. It happens when you least expect it. You may toil for years at the same pace and suddenly found yourself in the middle of burnout without even seeing it coming. It’s good to love your work. But you have to love it in moderation, because if you don’t, burnout will make you hate it, and it’s harder — much harder — to bounce back from that.
y the community, no…lted and raped in the future, and restorative justice prevents more terrible things from happening. But restorative justice is hard, for everyone, not just the aggressor and victim. It requires admitting and discussing painful issues, and looking for ways to make things whole, by the community, not just the people directly involved. This has to happen even when things can never be whole again.