Thanks for this article, Guy. As a designer (and aspiring cranky dad) moving towards more UX, it’s a helpful primer. I work in a relatively small company and am learning more about real-world fancy-company best-practices — this is great. I also appreciate the note on breathing through the feeling of being overwhelmed. Was just fighting the urge to throw this pretty laptop off a ledge — Serenity now!
Have a great weekend.