PinnedJoshua S. Kangley40-Year-Old Writes 30 Page Letter to The Man Believed to Be His Biological FatherYesterday, April 29th, was my 40th birthday. It was great as I finally had time off of work and spend it my with my wife and daughter. I…Apr 30, 2019Apr 30, 2019
PinnedJoshua S. KangleyToxic Negativity and the Miserable People Who Revel In ItThere is good energy and there is bad energy. We all know this. As children we most certainly knew this. We have a keen sense of the energy…Mar 31, 2021Mar 31, 2021
Joshua S. KangleyProfessionalism is Not DeadThose who say that professionalism is dead completely misunderstand what being professional is truly all about — or they just don’t care.Jun 18, 2021Jun 18, 2021
Joshua S. KangleySometimes You Get More With Honey — and Other Lessons I Learned From My Vice President in 2020I’ve had the amazing opportunity to work with the Vice President of the company that I work for. That experience has provided me with…Jan 2, 2021Jan 2, 2021
Joshua S. KangleyCustomer Service Through The Covid-19 CrisisIt’s easy to execute and stay on mission to reach goals when things are going easy. Let’s be honest, just before the pandemic, we were…May 3, 2020May 3, 2020
Joshua S. KangleySuccess: No Specific Road Map, Instead Navigation ToolsLife, is well, “life”, and it is challenging. For those of us old enough to live through a thing or two, I think we can agree this to be…Dec 2, 2019Dec 2, 2019
Joshua S. KangleyIt’s All About Attitude When It Comes to Excellent Customer Service!Attitude. An interaction can hang in the balance of this one word, this powerful word. Having the right attitude can make an unpleasant…Aug 21, 2019Aug 21, 2019
Joshua S. KangleyWhat Does the Future of Customer Service Look Like?It’s a tough question right? As with any unknown, it’s hard to predict and with the advancement of technology, the form of customer service…Jul 29, 2018Jul 29, 2018
