For us performance and reliability are job #1 for a bug tracker, and to be frank FogBugz is not perceived as a fast, reliable tool with our users. The last few years have brought a rather spectacular string of outages, and the product at it’s fastest is slow to bring up individual cases and searches. Frequently however, even though the product is up, we experience extended periods of degraded performance where searches, case opening and case saves take simply unacceptable periods of time. This is across a geographically diverse base of users, so we know it’s not a local Internet issue.
So, if this redesign builds on an architectural upgrade that brings enhanced speed and reliability, I heartily support the effort, and look forward to a new interface and new features, but that speed and reliability needs to come first.
