2020 Healthcare IT Priorities: Patient Engagement and Enablement Tech are Leading the Way
According to recent reports, small provider organizations (ex. PCPs, specialists with less than three office locations), large provider organizations (ex. multi-location, multi-state ASCs, hospitals, health systems) and health plan organizations are intensely focused on and are committing serious resources to their 2020 plans and budgets related to patient care and improvements in the overall patient experience.
According to Andrew Hajde, senior advisor at Medical Group Management Association (MGMA), and Cristy Good, senior industry advisory at MGMA, “nearly 60 percent of organizations have invested in patient engagement and practice operations tools, with 70 percent more pointing to plans for future investments.” Hajde further states, “I’ve definitely seen a shift for things being all about the patient experience.”
Halee Fischer-Wright, president and chief executive officer at MGMA, recently commented that, “in today’s healthcare environment where practice workflow and patient experience are paramount, the use of technology is more instrumental than ever in helping providers enhance operations and overall patient care.” Despite the significant focus and resource investment in patient “tools,” major gaps remain in patient (and caregiver) education, communication and…