What can Healthcare Learn from a Nuclear Power Plant? 

Lessons for Healthcare from Three Mile Island

Doctor as Designer
Dec 26, 2013 · 2 min read

I am reading Don Norman’s classic book, the Design of Everyday Things as part of my #designthinking #adventure to learn, watch, and read all that I can about design. This excerpt struck me as particularly relevant for healthcare as he describes his participation in the assessment of the Three Mile Island Disaster:

This conclusion embodies my views on healthcare and design. Just replace “operators” with “patients and “engineers” with “doctors/healthcare systems” and there you have the fundamental problem with our healthcare system.

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