I was recently shopping at my neighborhood grocery store and encountered yet another real example of the omnipresence of work-as-imagined versus work-as-performed.

With only 12 checkout lanes, this is a smaller store. It’s also a heavily trafficked store, sometimes causing long lines. So, any out-of-service lanes have a big customer…

J. Paul Reed

Build & release engineering / DevOps / human factors; Managing Partner at Release Engineering Approaches: Simply ship. Every time. @ShipShowPodcast alumn.

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