Launch: Our Knowledge Center! 📚
Claire Lew

Outright love for that part from the first chapter:

You don’t need to go hire expensive consultants or create elaborate training programs to help your employees develop the skills they want. It can be as simple as utilizing the talents of the employees you already have.

To me — given the appropriate mindset — the true challenge is not really finding out WHAT or HOW to change. No matter how hard it is to figure that out, actually making this the new status quo is!