James P. MacLennaninILLUMINATIONHow To Develop a Team of Digital SuperstarsRecently, I asked one of my favorite project managers how she became that indispensable team member, the person most in demand for the…Aug 26, 2020Aug 26, 2020
James P. MacLennaninILLUMINATIONRecognize a Digital Transformation that is Trying To Break FreeDecentralized IT is a growing trend — pushing decision making and investments closer to the customer. This can be a powerful component of…Aug 21, 2020Aug 21, 2020
James P. MacLennaninILLUMINATIONServant Leadership: Breakthrough Ideas On Customer ServiceSummary: The traditional org chart is all wrong. It puts the people that work directly with your customer at the lowest position on the…May 27, 2020May 27, 2020