The trick is then to designate time for this process. When I give my mind the opportunity to think about the future right now purposefully, then I am aware of my thoughts. I am purposefully and mindfully imagining, visualising, conceptualising, setting goals and planning.
Experience design is a methodology to make people’s interactions with complex systems more pleasant. Complex systems are things like banks, hospitals, cab hailing apps, public transportation systems, insurance companies, prisons and schools.