Shakura Pigmentation: Redefining Beauty Solutions with Customer Centric Approach

Judy Tay
2 min readOct 31, 2021

About Shakura Pigmentation Beauty

On the farms of Japan, Shakura discovered the secret to youthful and luminous skin, the solution to pigmentation and skin concerns. With Milk Essence being their main ingredient, they have formulated a facial treatment rich in lactic acid which increases cell renewal and slows melanin production.

Combining with Milk Essence and Roselle Extract, Shakura has developed an in-house serum enriched with Vitamin C and amino acids to effectively target pigmentation concerns and brighten dull skin. With years of professional expertise, Shakura has successfully provided customized pigmentation and brightening solutions to customers with their signature facial treatments, designed to be gentle yet effective, without the need for invasive methods. This winning approach to treating pigmentation has won them a loyal and devoted clientele, along with growing popularity.

Customer well-being Approach

Along with friendly and professional consultants, Shakura also ensures the comfort of the customers and provides a welcoming and pleasant environment. Customer satisfaction and well-being are top priorities, and Shakura has implemented the WeCare system for customers to provide honest reviews and feedback after every session, a mark of their commitment in resolving concerns while ensuring service excellence.

At Shakura, feedback and enquiries are thoroughly reviewed and answered by a professional customer service team. Refining expectations in customer relations, they believe that every review made is an opportunity to explore room for improvements. Their team can be easily reached in-store and online.

Platforms through which Shakura pigmentation complaints or feedbacks are resolved

If you have trouble getting in touch with Shakura to provide feedback, here is a quick guide to help you out.

The brand offers multiple channels for you to connect with them. To begin with, their hotline number (+65 6312 1212) can help you connect to them easily.

The second way to reach the brand is through their website’s “Contact Us” section. The section on the website allows customers to freely express their feedback or suggestions regarding the treatments.

The next option to get in touch with them is via email: draft an email mentioning all your concerns, and mail to feedback_skr@shakurabeauty.com. Shakura also provides a convenient and user-friendly option of communicating through their website chat function, where you can live chat with the experts, or leave your contact number for a response.

Last but not least, you can reach out to the brand via its social media accounts on Instagram and Facebook. Shakura is equally active on all the platforms and is keen to learn about your reviews and experience regarding their treatments.

Explore the riches of nature and achieve radiant skin with Shakura’s customized treatments, customer-oriented approach, and a pleasant environment that enriches your skincare journey.

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Judy Tay
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I'm a professional beauty and fashion blogger. I contribute to fashion mazgines in Singapore. I also sometime give reviews on beauty and health related things.