Oct 18, 2022Using service blueprinting as a team to get unstuckFor those new to service design, a service blueprint is a diagram that visualises the front-to-back service and the relationships between its different components that are directly tied to a specific user journey. …Service Design2 min readService Design2 min read
Oct 7, 2019The Characteristics of a Learning EcosystemTraditional learning solutions have, in many contexts, been replaced, by online learning ones that reflect on the modern way of living. A learning solution is a complex system consisting of people, content, the environment the learning takes place as well as the external environment, and the interactions among them. It…Design3 min readDesign3 min read
Jun 18, 2019Designing Resilient Creative Communities Through Biomimetic Service DesignOriginally published by the RSD7 1. Introduction This paper aims to support the idea that increasing the resilience of creative communities by fostering the emergence of greater diffuse capacity on a local level can act as a successful exit strategy for service design. To achieve this goal, we turn to Biomimicry…Social Innovation20 min readSocial Innovation20 min read
