
If your user has poor fine motor skills, they may need to use tabbing navigation. The user will click ‘tab’ to move around the site, from one navigational link to the next. This means that there needs to be a ‘focus’ state for a button to show that it is ‘clickable, but not clicked yet’.
And when you don’t fully understand a person’s context — what it feels like to be them every day, all the small annoyances and major traumas that define their life — it’s easy to impose abstract, rigid expectations on a person’s behavior. All homeless people should put down the bottle and get to work. Never mind that most of them have m…