…to do what we do, and keep doing it — profitably, and with a small team — for 18 years and running. Whenever we make big decisions, we make them in the context of future cost. Basically, how much will things suck later if we do this today?
That led to a frustrating contradiction. In theory, everyone on the team had access to all the communication that happened in public channels. But in reality, even I couldn’t keep track of all the conversations that were happening at the company. Whoever happened to be connected at the time could follow along and be involved in the decision-making. Everyone else might not even be aware that the conversation happened at all.