Truth is, there are hardly any good reasons to know if someone’s available or away at any given moment. If you truly need something from someone, ask them. If they respond, then you have what you needed. If they don’t, it’s not because they’re ignoring you — it’s because they’re busy. Respect that! Assume people are focused on their own work.
Do better than what you can get away with. Do more than the bare minimum. Don’t wait for the pressure to build. Don’t wait for the requests to mount. The best time to take a step forward is right now.
…to do what we do, and keep doing it — profitably, and with a small team — for 18 years and running. Whenever we make big decisions, we make them in the context of future cost. Basically, how much will things suck later if we do this today?