When it comes to unfamiliar items it’s better to visually expose the items instead of hiding them. It’s even better to do it in a logically organized way: create groups with meaningful titles, and let the users zoom in to the groups they are interested in.
…e for entry-level service designers to explore the practice, experiment, and try new methodologies. We need to hire for competency and potential, not for direct service design experience, and we need to be willing to grow and mentor those new to the field. We need to encourage our designers to lean on the global community and grow together to advance the practice. And we must acknowledge that service design requires strong leadership, and we must step up to the plate to make that space for others and transform the way we work.