communication = chicken soup for the lazy
Communication is the most misunderstood, overused, loaded word in our daily vocab. If you want to have better relationships, stop using it!
In my HR seat over the years, I’ve facilitated hundreds of mediations, performance discussions, and team conflict scenarios. Inevitably all the friction is lost in translation in the name of ‘communication breakdowns’
It looks like this:
- “It appears there was a communication breakdown”
- “Bob is a terrible communicator”
- “We need a communication plan”
86% of execs believe that ineffective communication is the underlying reason for workplace failures (Salesforce study)
Humans are meaning-making machines and when it comes to communication we all have a different dictionary.
If we think of communication as a means by which we relay, relate, and rely, then its very origins can be traced back to our language set, cultural context, psychological modems of expression, emotion, and desires. We rarely identify these genetic culprits in the boardroom, instead, we ruminate over the carnage they generate.
Much like a chef breaks down a chicken into pieces, we must dice communication into its parts.
For example, language, tone, words, context, culture, expressions, intent, accent, social, connection, written vs spoken, digital, ancestral, and the list goes on…
Teams who focus on the subsets of communication outlast, outperform and out-scale the others! (McKinsey)
These teams love seeing each other’s faces in person and in Zooms. They rejoice in their successes and also their failures because they are incentivized to get specific, use a range of emotions, and appreciate their differences.
So next time you order from the carte du jour of communication, think about what you want to taste. Rethink the flavour combinations. Avoid bitter aftermaths in the bland, stale business-splain, and go for the dish that heroes one or two ingredients. You’ll be a supertaster and super communicator in no time, enjoying trusting relationships and delicious connections!
This post was created with Typeshare