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chan justin
chan justin

chan justin

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From Humanizing Customer Complaints using NLP Algorithms by Vishal Morde

Results: Based on these insights, we determined that ‘Customer Fees’ was a much bigger issue than previously believed. We eliminated…

From Humanizing Customer Complaints using NLP Algorithms by Vishal Morde

This analysis identified the root cause of complaints much quicker and with more precision. Despite this breakthrough, we were still strugg…

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How The Economist builds digital products

Denise Law