2022 review2022 was the year I left Zendesk and my third child was born. Plus lots more.Jan 11, 20231Jan 11, 20231
Published inZendesk EngineeringZEN and the art of ReliabilityZendesk’s reliability principles and the real-world stories as we transitioned from a humble IT help desk software to providing mission…Mar 8, 2022Mar 8, 2022
Published inZendesk Engineering10 tips for growing a globally distributed engineering teamZendesk has built out a global engineering team spread across four continents, nine countries and 10 cities around the world. We started…Dec 27, 20191Dec 27, 20191
Published inZendesk EngineeringThe history of infrastructure at Zendesk (Part 3) — Foundation team forming and evolvingIntroductionApr 23, 2019Apr 23, 2019
Published inZendesk EngineeringThe history of infrastructure at Zendesk (Part 2) — the messy middleIn my last post interviewing Zendesk’s co-founder, Morten Primdahl, we talked about Zendesk’s infrastructure development from 2006 to 2012…Dec 27, 20181Dec 27, 20181
Published inZendesk EngineeringHaving better One-on-OnesA great tweet from Julia Evans got me thinking about 1:1s. So many of us are exploring the potential of one-on-ones every week. I have…Oct 23, 20188Oct 23, 20188
Published inZendesk EngineeringThe history of infrastructure at Zendesk (Part 1) — constant tradeoffsI think Zendesk’s infrastructure journey is an important story to tell. Our path will always be unique to Zendesk, but our story will…Aug 29, 2018Aug 29, 2018
Published inZendesk EngineeringBlameless CultureBlameless culture has been on my mind recently. Aspects of it can be seen in the Toyota Production System, however, only more recently did…Apr 5, 20181Apr 5, 20181
Published inZendesk EngineeringInclusion — getting the basics right around communicationI feel really passionate about making my workplace inclusive, an environment where everyone is respected and also feels respected. It’s…Mar 20, 2018Mar 20, 2018
