Desire path, photo by perrine_dethier via flickr (CC 2.0)

Introduction

In Part 2, I wrote about our adventures moving from physical data centers to the Cloud. Let’s move on to how we transformed our organizational structure to take advantage of being in the Cloud and enable self-service.

Building the foundation

In early 2018, our organizational structure was stereotypically old…

Jason Smale

SVP Engineering @Zendesk.

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