Innovation with design thinking demands critical thinking because we must understand our assumptions that frame our ideas and shape our design.

As our world becomes more and more digital, it’s not the first click that counts — it’s what happens after that first click. We design five steps ahead in…


Customer-centric solutions demand empathy. But, how we employ this principle within design thinking is as critical — if not more — as what we do in the process.

Certain slices can be easily repeated — that’s the science part. However, not everything fits neatly into a template. More than anything…


Better-informed leaders don’t always make better decisions, but better decisions almost always start with better-informed leaders.

Digital transformation brings about an incredible opportunity for fostering a data-driven culture and enabling faster, better-informed decision making. …


To deliver innovative, customer-centric solutions through design thinking, we must begin with empathy.

In its simplest and purest form, empathy enables us to not only experience and understand another person’s circumstances, but it also puts us in our customers’ shoes to experience what they are feeling. …


Design thinking doesn’t guarantee innovation, but innovation always hinges on design-thinking principles.

Steve Jobs famously said, “Design is not just what it looks like and feels like. Design is how it works.” Design thinking takes this notion further and provides a set of tools to power innovation through design.

As…


Customer-centric design is about looking out from the inside — rather than outside in.

Today’s organizations face multifaceted problems that are part of increasingly complex business models. Continued expansion of global transactions, supported by partnerships that can span large ecosystems, create unique opportunities and unique challenges for businesses.

These challenges…

Kaan Turnali

Enterprise analytics @SAP. Innovation w/ mobile business intelligence in C-suite. Thought leadership on digital transformation, design thinking, future of work.

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