HR Today and Tomorrow?

This is an article that I elaborated during my Master’s at Santa Clara University.


Human Resources department is known in every company as the department that takes care of compensation, vacations, hiring process, compliance, etc. However, some of these roles are disappearing or shifting to be done in a new manner. For example, payroll (benefits specialists) is becoming more and more automatic with the automated systems. In this context, some of the jobs existing now are disappearing to give space to a more innovative HR approach.

In the era of globalization and technology, companies needs to be fast and innovative to have a sustainable growth. The HR is really important at this moment to develop the employees in this scenario. The HR needs to be more involved in the activities that are happening in the company to really can develop their employees and get the best result for the company as a team. This means that conventional HR roles, such as benefits specialists, are no more just limited to their conventional tasks. They need to be involved in different company departments to not only take care of the benefits, but also analyze and answer some questions: are this benefits correct for this person or department? What is the value that this person brings to the company? Are the company resources correctly allocated? Who are the people that are really aligned with the company culture and goals?

All these questions can be only answered if the HR person becomes a business analyst, being really part of the company and understanding how it works as whole, not as separated departments. HR business analyst nowadays are sometimes even being transferred to other departments not for a job rotation, but because they are acquiring so much knowledge in specific areas that make them more suitable in other department.

Some jobs are seen as the future for the HR, such as: internal resource consultant, HR as business analyst, talent hunter, knowledge manager, and MIS manager. The table below gives a better explanation of each role:

HR Roles

In addition, a lot of companies are starting to outsource their HR department. Before, HR was seeing as separate part of the company that was mandatory to have. Nowadays, the HR department needs to understand every department to make it grow. In this case, instead of having a big expenditure of time and money doing it “in-house”, companies hire specialized companies in this field to help them get better results.

All in all, we are currently noticing part of this changes in the high tech companies that are fast-paced and needs to spend the time wisely, find and keep talents, and develop current employees. Conventional HR roles are losing space to business related roles that are focus on the development of the organization as one unity instead of separated departments.