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Kaizo

Kaizo

Learn how to build a strong product feedback loop from Revolut & Swapfiets

On Wednesday 29th April, we held our inaugural virtual meetup on behalf of our online customer support community Global Customer Support…

May 5, 2020

Learn how to build a strong product feedback loop from Revolut & Swapfiets

May 5, 2020

Kaizo

13 tips from customer support managers on how to manage your remote team — Kaizo

Like any business operation, the success of working remotely as a team consists of a three-stage lifecycle.

Apr 17, 2020

13 tips from customer support managers on how to manage your remote team — Kaizo

Apr 17, 2020

Kaizo

12 things we do at Kaizo to boost engagement while working remotely — Kaizo

A far too familiar screen for most of us. The online meeting room has become a symbol of our current social climate and the effect it is…

Apr 6, 2020

12 things we do at Kaizo to boost engagement while working remotely — Kaizo

Apr 6, 2020

Kaizo

The 7-step Guide to Improve Employee Retention in Customer Support

It’s no secret that when it comes to employee retention, customer support as an industry is near the bottom of the pack. Why? The stress…

Feb 4, 2020

The 7-step Guide to Improve Employee Retention in Customer Support

Feb 4, 2020

Kaizo

Death of the Leaderboard: Why ranking is what’s wrong in Workplace Gamification

Being a West Ham United Football Club supporter over the last 20 years, I know very well the glory and (more so) the brutality of a…

Jan 27, 2020

Death of the Leaderboard: Why ranking is what’s wrong in Workplace Gamification

Jan 27, 2020

Kaizo

Customer Service: Outsourcing vs In house

It’s the David & Goliath battle of the customer service world: in house vs outsourcing. Whether you’re working in a service-oriented…

Nov 25, 2019

Customer Service: Outsourcing vs In house

Nov 25, 2019

Kaizo

A 5-step Guide to Provide Personalized Customer Support — Kaizo

Phone, e-mail, live chat, social media, video assistance, FAQ, self-service… the list goes on. The channels through which customer support…

Oct 7, 2019

A 5-step Guide to Provide Personalized Customer Support — Kaizo

Oct 7, 2019

Kaizo

5 Customer Support Managers on Staying Productive Working In A Startup

It’s no secret that working in a startup can often be chaotic. Juggling roles, ideas and deadlines can make it hard to gain clarity and…

Oct 7, 2019

5 Customer Support Managers on Staying Productive Working In A Startup

Oct 7, 2019

Kaizo
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Kaizo

10 Customer Service Blogs You Need To Be Reading

Blogs are the perfect way to sharpen your mind and keep up to date with trends, theory, and practice in the customer service industry…

Sep 19, 2019

10 Customer Service Blogs You Need To Be Reading

Sep 19, 2019

Kaizo
in
Kaizo

The Art of the Human Touch: A 5-step Guide to Provide Personalized Customer Support

In an age where companies are overtly data-driven, it is easy to slip into the mindset of treating customers like a number. Here’s a…

Sep 16, 2019

The Art of the Human Touch: A 5-step Guide to Provide Personalized Customer Support

Sep 16, 2019

Kaizo

Kaizo

Gamification meets Customer Support. We actively guide employees towards achieving goals and making a greater impact in their companies

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