How we lost 30.000 dollars by using Braintree

We run a small Norwegian company, and have for several years used Braintree Payments. A stable and good solution from the US. However, they are a little sceptic to foreign companies, and follow the “know your customers” rule, and use a European broker, the Dutch STG Adyen, to handle european countries. We have had some problems with differences between the revenue reports and the actual payments from STG Adyen. We finally found out, that STG Adyen have convertet from NOK to Euros, and then back to NOK. During the last two years, they have legally taken 30.000 dollars. Never do buisness with Dutch people, as they say:)