30 Best Customer Feedback Tools: an overview
If you haven’t noticed, it’s all about the customer these days. According to a research carried out by Deloitte and Touche, customer-centric companies are 60% more profitable than those not focused on the customer. This proves that the moment you put the customer at the core of your business, you’re already one step closer to success. And this is precisely why businesses are looking to customer feedback tools as a foundation for this success.
Knowing how to choose the right tool(s) for your business, however, is still somewhat of a tricky game for many digital teams. This is attributed to the fact that customer feedback tools are very diverse in purpose. They use various collection techniques, collect different forms of feedback, report differently and provide different kinds of insights for the user.
That is why we’ve compiled of a list of the six different categories of customer feedback tools into one article. Based on these categories and your business’ goals, this should make it easier for you to make a decision in terms of which customer feedback tool(s) you will use:
- Voice of the Customer Tools
- Survey Tools
- Online Review Tools
- User Testing Tools
- Visual Feedback Tools
- Community Feedback tools
Let’s take a look at the complete overview…
https://mopinion.com/30-customer-feedback-tools-an-overview/
