Goodbye Silicon Valley, hello government
“The single most powerful word in our democracy is the word “We.” We The People. We Shall Overcome. Yes We Can. It is owned by no one. It belongs to everyone. Oh, what a glorious task we are given, to continually try to improve this great nation of ours.” — President Obama in Selma
Improvement can be sweeping, or incremental. In my case, it started with a nibble in 2012 when former U.S. CTO Todd Park tweeted he was “looking for a few good women and men to serve their country” as part of a new program called the White House Presidential Innovation Fellows (PIFs). What an honor to be part of the inaugural class of technologists coming to gov to tackle Really Important Things. My team worked on Project MyGov (now MyUSA), where we’d been tasked with reimagining the relationship between the government and the people from a technology perspective.
When I returned to Intuit after that ended, there was a nagging feeling that something was missing. Sure, I loved my job working on TurboTax (and then the corporate PR team) and the people (so very much the people), and even ended up being executive producer for Intuit’s first major conference last fall. #ItRocked
Something was missing. My friend Jake Wood, co-founder and CEO of Team Rubicon, talks often about “the mission.” It’s sacred, and at the heart of what TR does: provides a mission to vets once they return to civilian life.
Cut to this past December, as I watched Todd and the gang talk about the relatively-new government startups called US Digital Services (USDS) and 18F during the Lean Startup Conference in San Francisco. I couldn’t stop grinning because: 1. They were remarkable up there, and 2. I realized we PIFs had been human MVPs for this blueprint of bringing in outside technologists. And our little lean experiment was working like gangbusters. Later that day, Todd asked me to return to gov, and I said yes on the spot, without hesitation.
Because the mission. Which is a long way of saying that after 6 fantastic years at Intuit (minus the PIF 6 month leave of absence) I resigned in January. I’m leaving the private sector to serve my country again. Where I can do the most good for the most people. To infuse design thinking across federal government. To make the digital services the people interact with more usable, and useful. To make it easier for people to connect with their government. To influence experiences that yes, maybe even make the interactions delightful. #AspirationalFTW
I’m thrilled to be joining the U.S. digital family as Deputy Director of 18F’s consulting team, beginning April 6th. In the downtime, I moved back to San Diego from San Francisco, and have been on a mini-sabbatical enjoying reconnecting with my community and friends in San Diego — which has been great for the soul — as well as do some pro-bono work (also awesome for the spirit).
I’m so proud to be heading back to gov. As the head of USDS Mikey Dickerson said: “We have found the problems. We need the human beings. We are calling on America’s talented technologists to be part of the solution.”
Happy to be one of the human beings. And honored to be able to work on improving this great nation of ours.
Kara DeFrias served in the first class of White House Presidential Innovation Fellows and now works at 18F Consulting. She spent years as a UX strategist and creative working in entertainment, professional sports, and TEDx. According to her 2nd grade report card, “Kara likes to talk. A lot.” You can follow her on Twitter @KaraDeFrias.