Hey Sidharth,

We are really sorry for the experience you had.

We are looking into the issue for further investigation,though we have requisite checks and balances in place.

Since you are one of our valued customer, we have refunded the amount into your bank account and have disabled the existing Mobikwik account to ensure no further misuse.

Please be assured your money is in safe hands and we are always there for you.

Feel free to contact us, in case you need any further help and we will be happy to assist you.

Thanks for being a valued customer.

Best wishes!

MobiKwik.