PinnedKaran RochaniDefining Problems: The Most Important Business Skill Often OverlookedIn the world of business, problem-solving is a critical skill. But before we can solve a problem, we must first define it. Problem…Nov 9, 2023Nov 9, 2023
PinnedKaran RochaniMy Leadership Journey and How Simon Sinek Inspired MeLeadership is not a title or a position but a mindset and a practice. It is about how we treat others, how we inspire them, and how we…Jun 30, 2023Jun 30, 2023
PinnedKaran RochaniHappy employees lead to happy customersI think it is more nuanced than that, contrary to what conventional wisdom would have you believe about having happy customers taking…Sep 4, 2023Sep 4, 2023
Karan RochaniMastering the Art of Customer Experience: A Comprehensive GuideIn today’s dynamic business landscape, Customer Experience (CX) has become a pivotal focus for companies aiming to thrive and prosper. It…Oct 27, 2023Oct 27, 2023
Karan RochaniThe Art of Onboarding: Ensuring Customer Success from Day One :I’ve learned in my career that the key to ensuring customer success is to start from day one. The onboarding process is not just about…Oct 24, 2023Oct 24, 2023
Karan RochaniHow a manager or coach could use the process of self-fulfilling prophecy to enhance an individual’s…In a self-fulfilling prophecy, an individual’s expectations about another person or entity eventually result in the other person or entity…Sep 4, 2023Sep 4, 2023
Karan RochaniSelf-fulfilling prophecy to enhance an individual’s performance.How could a manager or coach use the self-fulfilling prophecy process to enhance an individual’s performance?Jul 28, 2023Jul 28, 2023
Karan RochaniThe Basics of Leadership: How to Become a Great LeaderGreat leaders are almost mythical creatures. They’re often seen as larger than life, with perfect hair and a sparkling personality. When…Oct 10, 2022Oct 10, 2022