7 Steps to improve Chatbot accuracy & drive better CX

1) Templatize most common customer interactions

a) Direct Interaction

b) Use Active Voice

c) Use casual tone to Humanize

2) Track the “Confusion Rate” Metric for performance

3) Handle Dead Ends with hybrid model

4) Assess ROI before making further investments

5) Build Empathy into bot interaction

6) Build personalization through AI and give chatbot a distinct personality

7) Leverage data and build self learning through ML

--

--

--

I help Brands scale up acquisitions, retentions, up/ cross sells & Referrals through Customer Experience Transformation | CCXP| Speaker

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

I attended Codiax talks in Cluj-Napoca and here are my thoughts

Setting the record straight on explainable AI: (1st out of N) Which explanation?

How Computer Vision Applications are Changing the World

Meet the Team : Brian Fahy

The self-reinforcing nature of data-driven innovation

Pace of AI adoption necessitates a radical approach to policy making

History of Chatbots: What was, what is and what will be. — Engati Blog

History and Evolution of chatbots.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
ashutosh karandikar

ashutosh karandikar

I help Brands scale up acquisitions, retentions, up/ cross sells & Referrals through Customer Experience Transformation | CCXP| Speaker

More from Medium

Enabling Intelligent Omnichannel Conversations: What Exotel Acquiring Cogno AI Means For Your…

Amazon Review Sorting (Wilson Lower Bound Score)

How long will your customer wait?

AI and the transformation of Customer experience

A robot