Design Thinking’s missing piece

Karen Faith
Apr 16 · 5 min read
Yours truly, drawing some conclusions. Photo credit: Josh Liston
Artist directives: Brian Eno’s Oblique Strategies (left) and John Cage’s Rules for Teachers and Students (right)
The cover (left) and the original (right).
Getting the first picture of a black hole, made possible by the work of Katie Bouman, required connecting radio observatories spanning almost the entire globe.
Empathy borrows your POV, while observing starts from mine.
In-person in-context interviews are one of the best ways to begin.

    Karen Faith

    Written by

    Karen Faith is an ethnographer, strategist, and facilitator specializing in actionable wisdom.

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