Remember how it used to feel to land customers? (A little like this?) Those were heady days. But these days…it’s a little different: “Things just took off! But as we added products and headcount, things just got more complex.” “This sounds crazy to say, but if we take in even…

“It might look like we have our act together, but let me tell you, back here, everything’s a fire drill.” I hear some version of this with nearly every client I worth with. It’s usually why they make the choice to start working with me to improve their ops. Not…