Karlo Abapo
Jul 23, 2017 · 1 min read

Hi Mike. Interesting article series. I often hear about NPS and it is a mystery to me too. Based on your experience, would it make more sense just to ask a 2 point scale like yes or no rather than the 10 point scale?

I agree that the in between numbers (5–8) can be difficult to answer for a participant but also intriguing for a researcher.

All I am saying is what’s a more efficient and practical approach?

    Karlo Abapo

    Written by

    I test and analyze software. CEBU.